Ace the Maui Liquor Certification 2025 – Sip, Serve, and Shine!

Question: 1 / 400

What action should be taken if a patron is exhibiting signs of intoxication?

Provide them with a complimentary drink

Allow them to stay as long as they are polite

Notify a manager and refuse service

When a patron is exhibiting signs of intoxication, the appropriate action is to notify a manager and refuse service. This response is rooted in responsible alcohol service practices, which prioritize the safety and well-being of both the patron and the establishment.

By alerting a manager, you ensure that the situation is handled appropriately and in accordance with the establishment's policies and legal requirements. Refusing service to someone who is intoxicated helps prevent potential risks associated with overconsumption, such as accidents, fights, or other disruptive behavior. It also demonstrates a commitment to maintaining a safe environment for all guests.

In situations where a patron may feel marginalized or upset about being cut off, having a manager intervene can help de-escalate tension and provide a level of authority to the decision. Overall, this proactive approach not only fulfills legal obligations related to alcohol service but also promotes a culture of responsible drinking within the establishment.

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Encourage them to dance

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